Home Refrigerator Shelf Arrangement Basics Malaysia

Effective Date: December 8, 2024

Contact: privacy@fridgeguide.my

1. Introduction

Home Refrigerator Shelf Arrangement Basics Malaysia ("we", "our", or "us") is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

2. Personal Data We Collect

We collect the following categories of personal data:

• Full name
• Email address
• State of residence
• Learning preferences (main focus area)
• Technical data (IP address, browser type, device information)
• Cookie data and usage patterns

3. Purpose of Collection

We collect and process your personal data for the following purposes:

• To provide educational materials and guides
• To communicate with you about our services
• To improve our website and user experience
• To comply with legal obligations
• To send newsletters and educational content (with your consent)
• To analyze usage patterns and optimize our platform

4. Legal Basis for Processing

We process your personal data based on:

• Your explicit consent
• Performance of a contract
• Legitimate business interests
• Compliance with legal obligations under Malaysian law

5. Data Disclosure and Sharing

We may share your personal data with:

• Service providers (email marketing, hosting, analytics)
• Legal authorities when required by Malaysian law
• Business partners (only with your explicit consent)

We do not sell your personal data to third parties.

6. Data Security Measures

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security audits and updates
• Secure data storage facilities
• Employee training on data protection

7. Data Retention Period

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, typically:

• Active users: Duration of account plus 2 years
• Marketing communications: Until consent is withdrawn
• Legal compliance: As required by Malaysian law (minimum 7 years for financial records)

8. Your Rights Under PDPA

Under the Malaysian Personal Data Protection Act 2010, you have the right to:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate or incomplete data
• Withdrawal of Consent: Withdraw your consent at any time
• Limit Processing: Request limitation of processing in certain circumstances
• Data Portability: Request your data in a structured format
• Complaint: Lodge a complaint with the Personal Data Protection Commissioner

9. How to Exercise Your Rights

To exercise any of your rights, please contact us at:

• Email: privacy@fridgeguide.my
• Response time: Within 21 days as required by PDPA
• Verification: We may require identification to process your request

10. International Data Transfers

Your personal data is primarily stored and processed in Malaysia. If we transfer data internationally, we ensure appropriate safeguards are in place as required by PDPA, including:

• Standard contractual clauses
• Adequacy decisions
• Your explicit consent where required

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware of such collection, we will delete the data immediately.

12. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or prominent notice on our website. Continued use after changes constitutes acceptance.

13. Contact Information

For privacy-related inquiries or to exercise your rights:

• Email: privacy@fridgeguide.my
• General inquiries: hello@fridgeguide.my
• Location: Petaling Jaya, Selangor, Malaysia

14. Complaints and Disputes

If you are not satisfied with our response to your privacy concerns, you may lodge a complaint with:

• Personal Data Protection Department
• Ministry of Communications and Digital
• Malaysia

Effective Date: December 8, 2024

Contact: legal@fridgeguide.my

1. Agreement to Terms

By accessing and using Home Refrigerator Shelf Arrangement Basics Malaysia ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. These terms constitute a legally binding agreement between you and our organization.

2. Jurisdiction and Governing Law

These Terms of Service are governed by the laws of Malaysia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Malaysia. By using our services, you consent to the jurisdiction of Malaysian courts for resolving any legal matters.

3. Educational Purpose Only

This platform provides educational content only. All information, guides, and materials are for general awareness and learning purposes. We make no representations that:

• Our content will achieve specific organizational outcomes
• Following our guidance guarantees any particular results
• Our materials replace professional advice or consultation
• The information is suitable for your specific circumstances

Users are responsible for their own implementation and outcomes.

4. No Compliance Guarantees

While we strive to provide accurate and useful educational content, we do not guarantee:

• Compliance with any specific regulations or standards
• Suitability for commercial or professional purposes
• Accuracy, completeness, or timeliness of all information
• That our content meets your specific needs or requirements

Users should conduct their own research and seek professional advice where appropriate.

5. Acceptable Use Policy

You agree to use our platform only for lawful purposes. Prohibited activities include:

• Violating any Malaysian laws or regulations
• Infringing intellectual property rights
• Distributing malware or harmful code
• Attempting unauthorized access to our systems
• Harassing or abusing other users or our staff
• Scraping or automated data collection without permission
• Misrepresenting your identity or affiliation

6. Intellectual Property Rights

All content on this platform, including text, images, graphics, logos, and educational materials, is owned by Home Refrigerator Shelf Arrangement Basics Malaysia or our licensors. You may:

• View and download materials for personal, non-commercial use
• Share links to our content with proper attribution

You may not:

• Reproduce, distribute, or modify our content without written permission
• Remove copyright or proprietary notices
• Use our content for commercial purposes without authorization

7. Payment Terms

For any paid services or products:

• All prices are displayed in Malaysian Ringgit (MYR) unless stated otherwise
• Payment is required before access to paid content
• We accept payment methods as indicated on our platform
• All payments are processed securely through third-party payment processors
• Prices are subject to change with notice
• Promotional offers are subject to specific terms and availability

8. No Performance Guarantees

We do not guarantee:

• Specific outcomes from using our educational materials
• Improvements in household organization or efficiency
• Time savings or cost reductions
• Any measurable benefits or results

Individual results may vary based on numerous factors beyond our control.

9. Limitation of Liability

To the maximum extent permitted by Malaysian law:

• We are not liable for any indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount you paid for our services
• We are not responsible for any losses resulting from your use of our content
• We are not liable for third-party content or external links

Nothing in these terms excludes liability that cannot be legally excluded.

10. User Responsibilities

As a user of our platform, you are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Ensuring your use complies with applicable laws
• Providing accurate and up-to-date information
• Notifying us of any unauthorized account access
• Your own implementation of any learned concepts

11. Account Termination

We reserve the right to suspend or terminate your account if:

• You violate these Terms of Service
• You engage in fraudulent or illegal activities
• Your actions harm our platform or other users
• Payment obligations are not met

Upon termination, your right to access our services ceases immediately.

12. Modifications to Service

We reserve the right to:

• Modify, suspend, or discontinue any aspect of our service
• Update content and educational materials
• Change pricing and subscription terms with notice
• Implement new features or remove existing ones

We will provide reasonable notice of material changes where practicable.

13. Indemnification

You agree to indemnify and hold harmless Home Refrigerator Shelf Arrangement Basics Malaysia, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of our platform
• Your violation of these Terms of Service
• Your violation of any rights of another party
• Your violation of Malaysian law

14. Contact and Legal Notices

For legal inquiries or notices regarding these Terms of Service:

• Email: legal@fridgeguide.my
• General inquiries: hello@fridgeguide.my
• Location: Petaling Jaya, Selangor, Malaysia
• All notices must be in writing and in English or Bahasa Malaysia

Effective Date: December 8, 2024

Contact: refunds@fridgeguide.my

1. Our Refund Commitment

At Home Refrigerator Shelf Arrangement Basics Malaysia, we stand behind the quality of our educational materials. We offer a 14-day digital guarantee on all paid products and services, ensuring you have adequate time to review our content and determine if it meets your learning needs.

2. Eligibility Criteria

You are eligible for a refund if:

• You request a refund within 14 days of purchase
• You have not substantially used or downloaded all materials
• You provide a valid reason for the refund request
• Your purchase was made directly through our platform
• You have not previously received a refund for the same product

3. Non-Refundable Items

The following are not eligible for refunds:

• Free materials or complimentary content
• Purchases made more than 14 days ago
• Products that have been fully downloaded or consumed
• Services that have been substantially delivered
• Purchases made through third-party platforms
• Customized or personalized content created specifically for you

4. How to Request a Refund

To request a refund, follow these steps:

• Step 1: Email refunds@fridgeguide.my with your request
• Step 2: Include your full name, email address, and order number
• Step 3: Provide a brief explanation of why you're requesting a refund
• Step 4: Attach proof of purchase if available
• Step 5: Wait for our response (typically within 2-3 business days)

5. Refund Processing Timeline

Once your refund request is approved:

• Approval notification: Within 2-3 business days
• Refund processing: Within 5-7 business days
• Bank credit appearance: 7-14 business days (depending on your financial institution)
• Total expected timeline: 2-3 weeks from approval

6. Refund Methods

Refunds will be issued using the original payment method:

• Credit/Debit cards: Refunded to the same card
• Online banking: Refunded to the same account
• E-wallets: Refunded to the same e-wallet

If the original payment method is no longer available, please contact us to arrange an alternative refund method.

7. Partial Refunds

In certain circumstances, we may offer partial refunds:

• If you've used a significant portion of the content
• If the refund request is made after substantial service delivery
• If promotional discounts were applied to the original purchase
• If bundled products were purchased and only some are returned

The partial refund amount will be determined on a case-by-case basis.

8. Abuse Prevention

We reserve the right to deny refund requests if:

• We detect patterns of refund abuse
• Multiple refund requests are made by the same user
• Content has been fully downloaded or copied before the refund request
• The request is made in bad faith
• There is evidence of fraud or misrepresentation

9. Account Consequences

After a refund is processed:

• Access to the refunded content will be immediately revoked
• You must delete any downloaded materials
• Your account may be flagged for monitoring if abuse is suspected
• Repeat refund requests may result in account restrictions

10. Exceptions and Special Circumstances

Refund requests outside the standard policy may be considered for:

• Technical issues preventing access to content
• Medical emergencies or family circumstances
• Duplicate purchases made in error
• Billing errors or unauthorized charges

Please contact us to discuss your specific situation.

11. Currency and Transaction Fees

Please note:

• Refunds are issued in Malaysian Ringgit (MYR)
• Currency conversion rates may affect the refund amount if your original payment was in a different currency
• Transaction fees charged by payment processors are non-refundable
• We are not responsible for exchange rate fluctuations

12. Dispute Resolution

If you are not satisfied with our refund decision:

• Contact refunds@fridgeguide.my to discuss your concerns
• Request escalation to management if needed
• We will work in good faith to resolve any disputes
• As a last resort, disputes may be referred to Malaysian consumer protection authorities

13. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will:

• Be posted on this page with an updated effective date
• Apply to purchases made after the change date
• Not affect existing refund requests in progress
• Be communicated via email to active users when material changes occur

14. Contact Information

For refund inquiries and requests:

• Primary contact: refunds@fridgeguide.my
• General inquiries: hello@fridgeguide.my
• Expected response time: 2-3 business days
• Location: Petaling Jaya, Selangor, Malaysia

Effective Date: December 8, 2024

Contact: cookies@fridgeguide.my

1. Introduction to Cookies

This Cookie Policy explains how Home Refrigerator Shelf Arrangement Basics Malaysia uses cookies and similar technologies to recognize you when you visit our website. It explains what these technologies are, why we use them, and your rights to control their use. This policy complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

2. What Are Cookies

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They serve various purposes:

• Remember your preferences and settings
• Enable website functionality
• Analyze how you use our website
• Improve your user experience
• Provide personalized content

3. Types of Cookies We Use

Essential Cookies: Required for the website to function properly. These include:

• Session management cookies
• Security cookies
• Load balancing cookies

Functional Cookies: Enhance website functionality and personalization:

• Language preference cookies
• User interface customization
• Remember your choices and settings

Analytics Cookies: Help us understand how visitors use our website:

• Page view tracking
• User journey analysis
• Performance monitoring

Marketing Cookies: Used to deliver relevant advertisements:

• Track advertising effectiveness
• Personalize marketing messages
• Limit ad frequency

4. Specific Cookies We Use

Our website uses the following cookies:

• cookieConsent: Stores your cookie preferences (Essential, Persistent, 1 year)
• sessionID: Maintains your browsing session (Essential, Session, Expires when browser closes)
• userPreferences: Stores your site preferences (Functional, Persistent, 6 months)
• _ga: Google Analytics tracking (Analytics, Persistent, 2 years)
• _gid: Google Analytics session tracking (Analytics, Persistent, 24 hours)

5. Why We Use Cookies

We use cookies for several important purposes:

• Website Operation: Enable core functionality and security features
• User Experience: Remember your preferences and provide personalized content
• Analytics: Understand how visitors interact with our website to make improvements
• Marketing: Deliver relevant educational content and measure campaign effectiveness
• Compliance: Meet legal and regulatory requirements under Malaysian law

6. Your Consent Model

In accordance with PDPA requirements:

• We display a cookie banner when you first visit our website
• Essential cookies are set automatically as they are necessary for website operation
• Non-essential cookies require your explicit consent
• You can accept or decline non-essential cookies
• Your choice is stored for one year
• You can change your preferences at any time

7. How to Withdraw Consent

You can withdraw your cookie consent at any time by:

• Clicking the cookie preferences link in our footer
• Clearing your browser's cookie storage
• Adjusting your browser settings (see Section 8)
• Contacting us at cookies@fridgeguide.my

Note that withdrawing consent may affect website functionality.

8. Browser Cookie Management

You can control cookies through your browser settings:

• Google Chrome: Settings > Privacy and security > Cookies and other site data
• Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Cookies and website data
• Microsoft Edge: Settings > Cookies and site permissions > Cookies and site data

You can block all cookies, accept all cookies, or choose to be notified when a cookie is set.

9. Third-Party Cookies

Some cookies are set by third-party services that appear on our pages:

• Google Analytics: Website traffic and user behavior analysis
• Social Media Plugins: Enable social sharing functionality
• Payment Processors: Facilitate secure transactions

These third parties have their own privacy and cookie policies. We recommend reviewing them.

10. Cookie Lifespan

Cookies have different lifespans:

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Remain on your device for a set period or until manually deleted
• Our cookies typically last from 24 hours to 2 years
• You can view specific cookie lifespans in Section 4

11. Impact of Blocking Cookies

If you choose to block or delete cookies:

• Some website features may not work properly
• You may need to re-enter information more frequently
• Personalized content and recommendations may not be available
• Your preferences may not be saved between sessions
• Analytics will not track your usage (improving your privacy)

12. Mobile Device Tracking

Mobile devices use additional tracking technologies:

• Device identifiers (IDFA on iOS, Advertising ID on Android)
• You can opt out in your device settings
• iOS: Settings > Privacy > Advertising > Limit Ad Tracking
• Android: Settings > Google > Ads > Opt out of Ads Personalization

13. Updates to Cookie Policy

We may update this Cookie Policy to reflect:

• Changes in technology or legal requirements
• New cookies or tracking technologies
• Improvements to our transparency practices

Material changes will be communicated via email or prominent website notice. The effective date at the top of this policy indicates the last update.

14. Contact Us About Cookies

For questions or concerns about our use of cookies:

• Email: cookies@fridgeguide.my
• General inquiries: hello@fridgeguide.my
• Privacy concerns: privacy@fridgeguide.my
• Location: Petaling Jaya, Selangor, Malaysia
• We will respond to all inquiries within 21 days as required by PDPA